37+
Years Experience
We’ve partnered with leading business application providers to bring to market the latest software innovations and service delivery standards. Work with us to design and implement solutions across Enterprise Resource Planning, Supply Chain Management and Execution, Financials, Customer Service and HR. At OSI Digital, we support our customers with both cloud and on-premise solutions.
Despite the arrival of new low-cost, cloud-based business applications some businesses still rely on spreadsheets and other standalone legacy applications as their primary solution. All too often, one of the key factors holding companies back is understanding how to safely and securely transition to a modern cloud-based solution, especially when IT business transformation is not a core competency of the company
For more than 25 years, OSI Digital has helped transform over many business users through our proven expertise, deep business knowledge and repeatable best practices. Our low risk and fixed cost model can help you make the transition to a scalable business architecture.
Discover MoreThe Agile methodology is a way to manage a project by breaking it up into several phases. It involves constant collaboration with stakeholders and continuous improvement at every stage. Once the work begins, teams cycle through a process of planning, executing, and evaluating. Continuous collaboration is vital, both with team members and project stakeholders.
The Agile Manifesto of Software Development put forth a groundbreaking mindset on delivering value and collaborating with customers when it was created in 2001. Agile's four main values are:
* Individuals and interactions over processes and tools
* Working software over comprehensive documentation
* Customer collaboration over contract negotiation
* Responding to change over following a
So what is Agile methodology in project management? It’s a process for managing a project that involves constant collaboration and working in iterations. Agile project management works off the basis that a project can be continuously improved upon throughout its life cycle, with changes being made quickly and responsively.
Agile is one of the most popular approaches to project management due to its flexibility, adaptability to change, and high level of customer input.
Agile project management is not a singular framework — rather, it can be used as an umbrella term to include many different frameworks. Agile project management can refer to terms including Scrum, Kanban, Extreme Programming (XP), and Adaptive Project Framework (APF).
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Service Cloud Lightning from Salesforce is the world’s customer service solution. Beyond help desk software, this cloud-based service software empowers agents with the tools they need to provide world-class service with a 360-degree view of the customer — all from one console. From live chat to a shared knowledge base, Service Cloud Lightning makes it possible for you to close cases faster, provide smarter self-service, personalise customer care, and deliver support everywhere. Increase agent productivity, and customer loyalty, by delivering answers at lightning speed. Tailor customer's service experience using case histories, personal preferences, and even their channels of choice, from popular social media hubs and text messaging to your own app. Keep customers connected and your business growing.
We help you with our business software as service solutions that can be customizd to feet your needs
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